NETWORK ANALYSIS
AN ANALYSIS OF YOUR TRUSTPILOT CATEGORY
INTERNET & ONLINE SERVICES
NETWORK ANALYSIS
We all know that Trustpilot reviews can provide a lot of insight on the strengths and weaknesses of a brand. But it can also provide very valuable insight into which brands reviewers use in addition to yours. From this we can create a network of brands in each Trustpilot category and identify the brands that are most strongly associated with each other by consumers.
In this presentation, we've mapped your network within the Internet and Online services category.
A network analysis is a graphical representation of the relationships between nodes (in this case brands in the same Trustpilot category) and the lines that connect them (in this case reviewers) known as edges.
The size of the node reflects how many reviews the brand has. The bigger the node the more reviews. The width of the edge represents the number of reviewers that are shared with the brand it connects to. The thicker the line the greater the number of shared reviewers.
This information will help you see how you're placed in relation to the competitive set and the brands that you are most strongly associated with in consumers' minds.
To be included in the network, the number of shared reviewers must represent a reasonable proportion of both yours and the connecting brands total reviews. The brands that we include in the network are, therefore, defined as the most associated with you.
The data in this presentation is a light touch review. It provides solid business insights in summary form. We would be pleased to put together something more detailed and bespoke for you.
ANALYISNG THE NETWORK
Hover over an individual brand to view its connections. Zoom in to show specific parts of the network. Zoom out to show the overall network. Use the 🔄 button to reset the view.
Looking at the map you will see clusters of brands, denoted by the same colour, that share characteristics.
There is a large cluster of mobile phone and internet providers in BLUE including brands such as Talkmobile, SMARTY, PLusnut, Openreach and Lebara.
The DARK BLUE cluster relates primarily to business to business providers in the online and related spaces. Brands include TalkTalk business, Vonage for Business and bOnline.
The GREEN cluster has a combination of general and specialist ISPs. Note also the strong connections between money saving comparison sites Consumer Choices and Swap My Bills in BROWN.
THE KEY TAKE AWAYS
- Your reviewers also review other important brands in the cluster. Clicking on your brand will reveal the strongest connections with others. These brands indicate the competitive set.
- You should also be aware of brands that outside your immediate cluster that you are associated with. There is an opportunity to leverage these connections for partnership working or ensuring that consumers make a connection between you in buying situations.
- You operate within a large network of similar and related brands. The key is to stand out in such a competitive market. You can do this by promoting your strengths around the customer experience and the VFM and effectiveness of your sales and delivery process.
- You can also promote positive messaging around the factors that drive purchase. We can analyse Trustpilot reviews to identify purchase drivers and how important they are to your overall Trustpilot rating.